1. Who We Are
Xterial Solutions (“we,” “us,” or “our”) provides window cleaning, pressure washing, and related home improvement and maintenance services in Metro Atlanta, Georgia and Dallas–Fort Worth Metroplex. This policy applies to visitors of https://xterialsolutions.com and to customers who contact us by phone, text, or our online quote form.
2. Information We Collect
When you request a quote or contact us, we collect:
- Contact details — your name, phone number, email address, and property address.
- Job details — the service you're asking about and anything you tell us about the property.
- Communications — the content of calls, texts, and emails you send us, for scheduling and quality purposes.
When you browse our website, our analytics tools automatically collect standard technical information — pages viewed, approximate location from IP address, device and browser type, and how you arrived at the site (for example, from a Google search or our Google Business Profile).
3. How We Use Your Information
- To respond to your quote request and provide an estimate.
- To schedule, confirm, and follow up on service appointments — including appointment reminders by text or call.
- To communicate about your service, including arrival windows and any changes.
- To improve our website and understand which pages and services people are actually looking for.
- To meet legal, insurance, and accounting obligations.
4. Text Messages & Calls
If you provide your phone number, you agree that Xterial Solutions may contact you by call or SMS text message about your quote or appointment, including using automated scheduling or reminder systems. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or tell us directly by phone.
5. Cookies & Analytics
We use Google Analytics (GA4) and Google Tag Manager to understand how visitors use our site. These tools use cookies and similar technology to collect anonymized usage data. We do not use this data to identify you personally. You can control cookies through your browser settings, and you can review Google’s own privacy practices at policies.google.com/privacy.
6. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate — scheduling software, payment processing, and hosting — bound to use your data only to provide that service.
- Legal authorities, if required by law, subpoena, or to protect the safety of our team or customers.
7. Data Security
We take reasonable steps to protect the information you share with us. No method of transmission or storage is 100% secure, so we can’t guarantee absolute security, but we limit access to customer information to the people who need it to do their job.
8. Your Choices
- You can ask us what personal information we have about you, and ask us to correct or delete it, by contacting us using the details below.
- You can opt out of marketing texts or emails at any time.
- Georgia and Texas residents may have additional rights under applicable state law; contact us and we'll respond within a reasonable time.
9. Children's Privacy
Our services and website are directed at adults. We do not knowingly collect information from children under 13.
10. Changes to This Policy
We may update this policy as our practices change. We’ll post the revised version here with a new effective date.
11. Contact Us
Questions about this policy or your information? Reach us at (469) 970-9692 or xterialsolutions@gmail.com.